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Answers to the questions travellers ask most. This page explains how Joy TKT works; your booking itself is governed by the booking terms and the cancellation policy. Joy TKT is operated by Joy TKT LLC, Hurghada, Egypt — more on the About page.

Booking

Do I need an account? No. You can book as a guest with just a name, an email and a phone number. An account keeps your bookings in one place and collects Joy Points, and any booking you made earlier with the same email joins it once you confirm your address.

Who runs my trip? An independent local operator, named on your voucher. The operator runs the tour, activity or transfer; Joy TKT is the marketplace that sells it as the operator's agent and takes your payment.

When is my place actually booked? When the payment has gone through and you have a voucher with a reference and a QR code. Choosing a date only holds your places for about twenty minutes.

What if I do not get the email? Check the spam folder first. The booking page link works either way — and if you have an account, everything is under My bookings.

Before the day

What is the voucher for? Show it — on your phone is fine — to the driver or the guide. It carries the reference, the party, what is included and the on-the-day number.

When do I find out my pickup time? The operator sends it once the day's route is set, usually the evening before. It appears on your booking page and you are emailed.

I have changed hotel. Message the operator from your booking page as soon as you know. A different hotel can change the pickup time and occasionally the price.

Can I add someone to the booking? Ask the operator through the message thread. If there is room they will usually say yes; extra travellers are paid for either through us or on the day, and the operator will tell you which.

Should I have travel insurance? We recommend it: a policy of your own that covers cancellation, medical costs and the activities you plan, for your whole trip.

Money

Is the price really everything? Yes. What is included is listed on every experience, and anything you might pay on the day — an optional extra, a fee we know about — is shown before you book.

Which currency am I charged in? The one shown at checkout. Your bank may add its own charge for a payment abroad.

How do refunds work? See cancellations and refunds. In short: each experience shows its free-cancellation deadline before you pay — often 24, 48 or 72 hours before the start — and you choose whether the money goes back to your card or stays as Joy credit. The 14-day cooling-off period that applies to many online purchases does not apply to a trip booked for a specific date.

Joy Points and Joy credit

How do points work? Book while signed in and you earn 2% of what you paid by card as Joy Points — 100 points are worth USD 1. They become spendable the day after your trip and last twelve months. At checkout they can cover up to 30% of a booking.

What is Joy credit? A refund you chose to keep with us. It is worth the full amount, it is in your wallet at once, it can cover a whole booking, and it lasts two years.

On the day

Nobody has come. Call the on-the-day number on your voucher — it reaches the operator's team running your trip. If you cannot reach anyone, message us on WhatsApp at +44 7871 581960, 24 hours a day, and we will chase it.

Do I need my passport? For some trips, yes — anything crossing a checkpoint, boarding certain boats, or priced differently for residents. The experience page says so; carrying the right documents for your nationality is up to you.

Can I bring a child? Most experiences take children, at a child price and sometimes with a minimum age. It is on the experience page, and you pick the ages when you book.

Afterwards

Will you ask me to review it? The morning after your trip we send one invitation. Your review appears beside the experience; the operator can reply but cannot remove it.

Something was not as described. Tell us within 28 days, with your booking reference, at [email protected] or on WhatsApp. A person reads every message, and we aim to give you a full answer within 30 days. More on the contact page.

Your data

We use your details to take your booking, send your voucher and pickup time, and answer your messages. How we handle personal data, and your rights, are in the privacy notice.