お問い合わせ

This page tells you how to reach the people who can help with a booking made through joytkt.com (the "marketplace"), which is operated by Joy TKT LLC, a company registered in Egypt under number 52107, with its registered address at Sheraton Street, Hurghada, Red Sea Governorate, Egypt ("Joy TKT", "we", "us"). The tour, activity or transfer you book is run by an independent local operator, who is the supplier of that service and who you will usually need to contact directly about the day itself.

1. About a booking you have already made

The fastest route is your own booking page. The link is in your voucher email, and your bookings are also in your account on joytkt.com if you have one. From there you can message the operator directly about pickup times, a change of hotel, or anything about the day itself — the operator is the one who can send a driver back or change what is running.

Have your booking reference to hand whenever you write to us or to the operator. It is printed on your voucher and looks like JT-XXXXXX.

2. On the day

If your driver, guide or host has not arrived, call the on-the-day number printed on your voucher first. It reaches the operator's team running your trip and is the quickest way to get help while you are on the ground. If you cannot reach them, message Joy TKT on WhatsApp at +44 7871 581960, 24 hours a day.

3. Joy TKT support

For anything about the marketplace itself — your account, a payment, a voucher that has not arrived, or a question the operator cannot answer — contact us using the details below. See also Help for answers to common questions.

• Email: [email protected]
• WhatsApp: +44 7871 581960
• Hours: 24 hours a day, 7 days a week
• Post: Joy TKT LLC, Sheraton Street, Hurghada, Red Sea Governorate, Egypt

4. Complaints and dispute resolution

If you are not satisfied with a booking, tell us or the operator as soon as you can, and in any event within 28 days of the issue arising, so it can be looked into while it is fresh. We aim to give you a full answer within 30 days.

The operator remains responsible for the service it runs and for resolving complaints about that service in the first instance; Joy TKT will help where it can and will step in if an operator does not respond.

If you are a consumer in the European Union, you may also refer a dispute to an alternative dispute resolution body recognised in your own country. If you are a consumer in the United Kingdom, you may refer a dispute to an alternative dispute resolution provider approved by the Chartered Trading Standards Institute or another competent body. If you are in Egypt, you may raise a complaint with the Consumer Protection Agency under Law No. 181 of 2018. None of this affects your right to bring a claim before a court instead.

Full detail on refunds, cancellations and how disputes are handled is in our Cancellations and refunds page and our Booking terms.

5. Operators

If you run tours, transfers or activities and want to sell them on the marketplace, write to [email protected] to begin, and read our Partner terms first, since they set out how listings, commission, payouts, suspension and ending the relationship work.

If you are already listed with us and need help, write to [email protected] or message us on WhatsApp.

6. Data protection

For a question about your personal data, a request to exercise a data protection right, or to report a concern, write to [email protected]. Our Privacy notice sets out what we collect, why, and your rights in detail, including the right to complain to the Personal Data Protection Center of Egypt, under Law No. 151 of 2020, if you are not satisfied with our answer. If you are in the European Union or the United Kingdom, you may also complain to the data protection authority in your own country.

7. Press, partnerships and everything else

For press enquiries, business partnerships, or anything not covered above, write to [email protected].

More about who we are is on the About Joy TKT page.